Shipping Policy
To our customers,
Thanks for your support on Fitpolo. Please accept our sincere apology, if delay, or other issues happen to your shipment recently.
Due to the effects of COVID-19, the logistics service provider may need more time to deliver. If you encounter a shipping delay, please contact us at business@fitpolo.net. We will get back to you with the latest logistic progress or provide a new solution. Thank you for your support and patience.
Note: We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.
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1. General Shipping Information:
1) We will arrange the shipment every Wednesday. （For orders which we will ship from amazon EU/ US/ JP warehouse, the shipment will be arranged every day. ）
2) We cannot ship items to P.O. Boxes, APO/ FPO/ DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
4) In addition to transit time, there may be processing time.
2. Shipping Fee:
| Standard Shipping | US$0.00-US$79.99 | US$8.99 | 15-25 Business Days |
| Free Shipping | US$80 and up | Free Shipping | 15-25 Business Days |
3. Free Shipping Restrictions:
The free shipping offer is limited to standard ground shipping and is valid on order over $79.99. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.
4. How Can I Track My Order?
You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly.
If you don't see the email in your inbox try checking your spam folder or add business@fitpolo.net to your safe sender's list.
